Connection

The Jira Data Center (Server) Plugin supports two types of connections: Global (default) and Jira Project specific. Follow the instructions below to set up and manage these connections effectively.

Connection Types

1. Global (default) Connection: Global (default) connection applies globally across all Jira projects in your instance. Only one Global (default) connection can exist, and it is inactive by default.

2. Project-Specific Connection: This type of connection links a specific Jira project to your Test IO account, ideal when a particular project requires a different configuration from the Default (Global) one or when establishing Test IO and Jira integration for only one Jira Project.

Setting up a Global (default) Connection

1. Navigate to Connection: Go to the "Connection" page found in the Manage Apps section under the Test IO Plugin details.

2. Enter API Key: Obtain your Test IO Personal API key from the Test IO Customer Account (found on the Integrations -> API page) and enter it.

   

3. Save Changes: Click "Save" to complete the authentication process.

   

Setting up a Jira Project specific Connection

1. Navigate to Connection: Go to the "Connection" page in the Manage Apps section under the Test IO details.

2. Add a connection: Click the “Add connection” button to create a new project-specific connection.

3. Select Jira Project: From the dropdown menu, select the Jira project you want to connect to your Test IO account.

   

4. Add connection: Click the “Add connection” button. The new connection will appear under the “Jira Project specific” connections section.

   

5. Enter API Key: Obtain your Test IO Personal API key from the Test IO Customer Account (found on the Integrations -> API page) and enter it.

   

6. Save Changes: Click "Save" to complete the authentication process.

Multi-Customer support

The Jira Data Center (Server) Plugin supports Multi-Customer connections, allowing you to integrate Jira with multiple Test IO accounts. This can be achieved through different combinations of Global (Default) and Jira Project-specific connections.

How Multi-Customer Support Works

1. Global (Default) and Project-Specific Connections:

   • Configure one Global (Default) connection to integrate Jira with a Test IO account that is available to all Jira projects.

   • In addition, configure one or more Jira Project-specific connections to integrate different Jira projects with different Test IO accounts.

2. Multiple Project-Specific Connections Without a Global Connection:

   • Configure two or more Jira Project-specific connections without setting up a Global connection.

   • Each Jira project can be integrated with a different Test IO account independently.

Benefits of Multi-Customer Support

• Flexibility: Integrate different Jira projects with different Test IO accounts, allowing for tailored integration and management per project.

• Customization: Set up specific rules and configurations for each Jira project, enabling precise control over how each integration operates.

• Scalability: Easily manage multiple Test IO accounts within a single Jira instance, enhancing your ability to handle large-scale projects.

By utilizing the multi-customer support feature, you can efficiently manage integrations with multiple Test IO accounts, ensuring each Jira project operates with the specific integration rules and capabilities it needs.

Post-Connection Setup

After setting up the connection, proceed to the Configuration page to configure synchronization settings and define integration rules as per your requirements.